Hosted Dialer Magnalogix
I just want to let you know about some things with Magnalogix the hosted dialer company.
I had some problems with one of the vicidail server that we had been using for the past two years and for the two years it worked pretty good but we did have some problems but nothing that could not be solved in 5 minutes with our support team but I really wanted to get into the hosted dialer thing because I host my Elastix PBX in the states and it works great.
I talked with the VP of sales, a great guy but did not know much about the system which was a modified Vicidial and that did not bother me because I was not going to be the one supporting it.
I loved the whole idea of it and it sounds great but it’s not.
Everything sounded great and then there were going to scrub our leads for free which did not matter because we scrubbed them already but never hurts to do it twice I guess. This was on Friday at the end of the day so pretty much every one was going so the tech said that he could get be going Monday in 30 minutes which I know could happen because it was Vicidial.
Monday comes and I only had paid for one user over the weekend but as soon as I got in I bought the other users but we could only dial with one agent because there tech was out of the office for 5 hours but when he got in we got the five agents going and it was work pretty well then BAM Choppy lines, calls dropping, crossed lines, calls coming in from Magnalogix other clients, agents on auto pause and to make it better you are not able to control the pacing of the dialer so at times we had agents waiting to about a minute to two minutes.
I start talking to there tech and he is telling me that is a good call rate 
So now I’m going nuts my client is very up set and I’m up set so I tell her to send the agents home tell we get it sorted at that time we only dialed for 3 hours.
I try contacting Magnalogix office but everyone is going it was 6Pm PST and I was told that they would be there tell 7pm at least.
I left the office pisted and with out 750 dollars.
The next day the COO Zach contacts be and says that we are using g711 and why we are having choppy lines but it did not matter because we are using a dedicated 2MB connection and only using about 1MB at the time. I emailed him back asked for a refund, I did not want to try it again and he said not a problem I will refund you now and he did but for only $150 dollars the first transaction I made over the week end.
So I emailed him back and he said I refunded all the transactions but he only did one and its been about two weeks and now old Zach is not replying to my emails.
I charge back the amount on my card and I’m sure I will get it back but going to take 45 days to get my money back.
