Philippines Call Center MANAGEMENT!

Please take note I have not edited this yet but will do tomorrow.

There are a shit load of call centers in there Philippines doing all types of project’s from inbound to outbound and many other things you would never think of outsourcing. When you are outsourcing to a call center here in the Philippines you have many things to consider when you are going to pick a company, quality, price and management. Being here in the Philippines for the last 7 years I have learned about everything that you can about working in a call center managing a call center and operating one. The last couple of years being hear I have gone through about everything that you could think of from dialer’s, soft phones, VOIP, managing agent, offices, getting around, lawyers and a shit load of other stuff that you are going to have to learn on your own, maybe, if you are not stupid.

Now here is the most important thing I would ever teach you on this site is management!!!!!

Any of these sites or companies that have the work from home bull shit is bull shit, there is now way to over see your staff because they are in another country at home with family, kid’s and a freaking roster in the back ground.

Is that some thing you would like to have your clients here in the back ground while they are talking to you customers?

You need foreign management this is the most important thing when you are outsourcing your business or operations to the Philippines, in the office they need some one that can look after your staff and make sure they are doing it the way that you would do in a first world country because this is a third would country which is very different from a first world country no matter what any one says and if they say its the same as the States or some other place they are full of shit, other then India and you don’t want to outsource there.

You don’t need some one with a masters in business management degree you need some one that thinks like you or brought up in a similar way that you were because here in the Philippines the way people are brought up is very different. So when you are dealing with your outsourced call center you need to have some one that you can work with and talk to about how your project is going that under stands what you want.

I’m not shitting on the Philippines like I have said in many other blogs I have wrote before the Philippines is by far the best place in the world that you could ever outsource to but you gotta know what you are doing and you are going to need allot of advice from people or website like this one before you make the jump.

The whole point about this blog is that you need American, British or Australian management that is going to over see your team in some why but they are going to have to be there in the same office they the call center agent is working in. There are many web sites that say that they have American management or what ever but most time it’s bull shit because what you are going to fly to the Philippines to make sure and even if you did you meet an American guy and everything is fine but what about when you leave that guy is out the back door as soon as you.

This is a hard thing for me to say but you should never trust a Filipino, I have only meet one in the 7 years I have been here and I loved him like a brother but for me to find a friend like that was dam near luck but they are out there. Everything in the call center world is business business business it’s one of the most cut throat business you could get in so in a way trust no one! Some one telling you that they are your best friend and they would do any thing for you is really hard to find but most time if they are Filipino they are just looking to work on a way to cheat you, it’s a doggy dog world here.

This whole article is changing from how you outsource to operating a call center sorry just so many thing’s following right now about the things I have been through I hope in a way that it helps you in some way.