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By admin On November 3, 20091 CommentIts funny how the Philippines can impacted you in both ways and bad ways, It seem like the longer you stay here you either learn to live with it or get out. Most of my close friends are leaving here one by one, one from the States, one from Australia and one from Korea pretty much the reason why is that they could not handle the government, corruption people or culture.
If you really want enjoy your stay in the Philippines and still have a good time I would suggest finding a nice and safe city to leave in like Ortigas, its right in the middle of every where and do your best not to go to places Manila because they are not say and most likley and you will get hassled AND it will end up costing you money. When you are dealing with local government be honest and do everything by the book so they will not be able to hassle you and also something I have had to learn the hard way is paying under the table because once you have paid then every year they will be back but if you don’t pay pretty much you will be ok and they should never come back. Also make sure you outsource your accounting and book keeping to professional company that has reference cost is cheap and well worth it.
I would really suggest just outsourcing your work to a company that is already established and set up here so you don’t have to worry about all the problems of running the company and would only have to look after your team, would cost you a little more but in my eyes well worth it.
The Philippines is a great place to live and some of the greatest people I have meet but there are some thing that you have to turn a blind eye to or just say for get about it. it’s a different culture.
Couples things to look forward to
Cheap cost of living if you do it right.
Girls every where
Bars every
Beer is cheap
Malls every where
lots of beaches
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By admin On July 12, 2009
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I have pounded my head into the wall many times because I have asked or explained to one of the agents or techs what to do or how to do it and then I leave and come back to see how it is going and again hitting the head on the wall.
Here is the deal the Philippines in a way is like programing a computer or telling it what to do and it will pretty much do 100% what you asked for its the same thing here, you need to explain in depth what you are asking for and really really make sure that they under stand what you want because most times even if they don’t know what you said and you said do you under stand they will say yes so you have to ask them a couple times to make sure they got it.
Don’t get me wrong not talking bad on the Philippines at all, I think that it’s the cloture gap or something that makes it difficult at times.
I read a story about a company in Australia pulling out because of Philippines bad customer server which I think it crazy, the Philippines has the because customer service, its just making sure that you have the girl agents and you train them correctly. Allot of things that I have seen is these large companies are outsourcing to big of groups at one time which makes it to hard to handle so you are going to get shitty training and everything will be done way to fast and that is not only the companies fault but also the call center for taking the deal.
When you are call center outsourcing start with something small and prove the concept works and slowly grow it from there.
By admin On July 7, 2009
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I have heard so many story’s about people setting up call centers because its one of the biggest things here in the Philippines and most business men think that they can do it and they probable can but they mix them self’s up with the wrong partners or consultants.
There is money in call center outsourcing but you have to make sure that you are working with the right person and have the right technology which at times in very hard if you don’t know what you are doing. Try to find the right partner is something that I can help you with because reading people here some times can be very difficult, best if to do back ground check and ask around to see if you can hear any bad or good things about that person before you get married.
Best if you can do it on your own with no partners if you need help on setting up the call center then follow the guide that I have written and it will get you started or pay a professional company to come in and set it up but remember that its going to cost you an arm and a leg. We have always operated on a very low set up cost because we set up everything which will save you allot of money, if you are a penny pincher.
Getting call center clients is going to be the hardest thing to do and that is why you need to set up a website and start to learn SEO or pay some one to do it for you, if you have cash and want to be number one on google then Pay per click is the way to go, its going to cost you any where from 10 to 100 dollars a day but it will get you up there and start to get you clients calling you looking for outsourcing. Also blog or pay some one to blog for you.
Don’t set your prices to low or buy shitty equipment at the end it will bit you in the ass, I have done it before it don’t work and like they say you get what you pay for! Try to price your call center outsourcing around 1,200 dollars per agent per month so you have some more for your customer to haggle because they will 
anything under a 1,000 dollars per month is not enough for your call center to operate correctly unless you are operating out of your house or something which I think is not the best way to do it at this point.
If you are starting and on a budget starting out of your house might be a way to start if you have a good size house and your compound will let you but from what I know most will not let you in Manila but if you are in the provance you might be able to get away with it but the problem that you are going to have is your internet and power so invest in a load balancing router and get to to good internet connection. Also get a generator something that cost maybe 400 dollars just to be safe in case the power goes out.
Best option is to seat lease in a call center that already has everything set up but its going to cost you a little bit more but much more professional.
Another way in finding client is social networking site which everyone is all ready on but you can start adding friends and plugging about your services that you are offering and link back to your web site, I don’t do this that much but I know allot of call centers that are doing it now. Places like facebook, Twitter and myspace.
By admin On July 6, 2009
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I had some issues a couple of months ago with a company named Magnalogix which is a hosted dialer company based out of Nevada in the states. We used there services for about 4 hours and did not get the best start but I will give it to Raymond that it does take about a day to get all the bugs worked out but what made me most up set is that when I asked for a refund I only got refunded 150 dollar but it should have been 600 dollars but now after talking to the owner Raymond about the problems that we had and the refund issue I think that we where able to work everything out. Magnalogix is going to give me a test account for a week to run there dialer again and at the end of the week, I will review it once again.
One things that I for got, all dialer have bugs and some times break but for the most part they work but when you working with a dialer that was just install is another story, you are going to have bugs to work out but when you are working on a dialer that has in operation for a while, you should not really run into any problems.
It will be good to see what happens with Magnalogix when we test.
One of the biggest issues with predictive dialer and hosted dialer is the support because they break and some one needs to be there to fix it when problems happen. Any one offering these services like hosted dialer make sure your support is solid.
Must of your Vicidial consultants are lazy and not there when you need then and is allot of the reasons that people are going to the hosted solution, the only one that I have worked with and is reliable is my friend lito all the others allot of bad stories of dialer not working.
I will say that I have allot of respect for Raymond the owner of the company contacting my to find out why I was not happy with there services when I used them, if it was not for him this would have never gotten worked out.
Thank you Raymond
I will update everyone once I get there hosted dialer tested, Raymond said they have over 500 clients using the dialer, maybe I spoke to soon but we will see.
By admin On July 6, 2009
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I have been hearing allot about this new vicidialbox.com and it seems to be the real deal, meaning if you know a little about vicidial admin page like loading leads of adjusting the pacing you are fine. What it sounds like is that they have taken everything that they know on how to set this up correctly at the begin which is where you have allot of problems and done it the Matt way meaning that you are not going to run into allot of problems. So at this point you really don’t need to have a vicidial consultant that you have to worry about because its been set up the correct way. Also you can use vicidial them selfs to support the dialer if need be the cost is 200 dollars an hour but you have some one that helped build the dialer working on your system is something goes wrong and for the most part they can fix it very fast.
Also from what Vicidial has said to my friend over the phone was that over the last 6 months that they have fix most of there bugs and the dialer is operating allot better then it ever has.
If you are looking at using a dialer or buying one I would really suggest that you go to go to vicidialbox down load it and then burn it on to a cd and then install it following there guide on setting it up and then contact vicidial to finish setting up the telco. Also buy the agent guide and managers guide on how to use there dialer, it will help you out allot on understanding how it works.
This is a way cheaper option then buying a high end dialer.
By admin On July 2, 2009
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Vicidial as just came out with a new down load that if just like Trixbox where you can install right off a cd and you are pretty much ready to do other then some sip info.
Check it out.
Vicibox
Please take note that this is not vicidial now!!!
By admin On June 21, 2009
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I have talked allot of bad things how outsourcing your call center work to some one in the Philippines but I might have been wrong!
I have never done this before but I think that it might work provided you follow my steps.
1. You need two internet connections Globe and PLDT.
2. Load balancing router for your two internet connections, in case one has a problem you have a back up. Each connection is going to cost you $20 dollars a month. This is something that you are going to have to search for to find should not be hard to find.
3. Hosted predictive dialer this is a company that will provide the dialer, CRM, reporting and many other things. Best of all that the agent can work from home and you can look at what type of calls they are doing.
4.Mega Meeting, This is a great system that you will be able to see the agent working and talk to them Via chat. You will need to have the agent with a web cam for this to work right but in the Philippines a web cam cost about $20 dollars, just make sure the web cam don’t need any drivers.
That’s pretty much it but that problem is that the agent is going to be working at home, so there is no one to manage them which is one of the biggest problems but if you think that you can trust them then you are ok.
Also you are going to have to get them a computer that will fit your needs and will work with all the above!
When you are home call center outsourcing there is no tech, no management and American management.
Best is to start with a outsourcing company first and then move on to Home call center outsourcing.
Also remember that you are working with a person no a company, this is very different!
By admin On June 17, 2009
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I founs this the other day while looking at other call center websites and its really cool. This is like a online chat program that you can place on your website that is connected to your yahoo YM. Best of all it’s free.
Yahoo Ping Box
By admin On June 15, 2009
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David might be coming to the Philippines!
http://www.myspace.com/davekreitzermusic
By admin On June 15, 2009
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I have been finding allot of sites that you pay for there information like ebooks and other resources on setting up a call center and running it. The information looks good and I’m sure it would help but at first you are going to need to get clients which is going to be the hardest part when operating a call center, setting one up is very easy, if you are at home just need good internet, computer, hosted dialer and a headset. I do not suggest at home but if you are a one band then thats all you can do, if anything get to internet conections and a load balancing software, going to cost you a little bit more money but at least you will have the back up.
When you are trying to get clients here is the best way to go around doing it.
1. website, set up a word press with Host Rocket about 6 dollars a month but one of the best hosting companies I have used. Make some small like my Philippines call center website and make sure you blog about once a day about call center related stuff. I missed one important which is picking your domain, make sure you think about this and that it is call center related like www.callcenterphilippinesblog.com see the keyword in there call center Philippines? This will help you start getting traffic right way. Also buy domain for 8 years if you can.
2. Template buy this well worth it, 67 dollars and easy to set up ultimate blogging theme also he will show you about setting the website up a little.
3. Pick your keywords realted to what you are look for like Call center Philippines I would pick ten of them and place in word press.
4. Read this and follow what it says SEO check list
5. If you have the money you can do adwords but it can be costly.
There is just a quick way to get a call center website going for about 150 dollars.
If any one needs some more help shot me a email.
In order for this to work by doing it buy your self you are going to have to read allot and research.
By admin On June 9, 2009
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This was really cool, I have always wanted to know this.
1 Quezon City - 2,679,450
2 City of Manila - 1,660,714
3 Caloocan City - 1,378,856
4 Davao City - 1,363,337
5 Cebu City - 798,809
6 Zamboanga City - 774,407
7 Antipolo City - 633,971
8 Pasig City - 617,301
9 Taguig City - 613,343
10 Valenzuela City - 568,928
