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Open DNS Firewall Proxy Blocker

By admin On May 27, 2009 Under Call Center Outsourcing Help, Call Center Philippines

I have been battling with my staff and tech for years about agents getting past the firewalls with proxy servers but now I have found Open DNS witch has been great and cost nothing.
Took about 5 minutes to set up and then about a hour to figure out everything and boom your running say good bye to dealing with agents surfing and getting virus on your computers.

Now it turns out that you can change the DNS on the computer to by pass the open DNS so to fix that you need to create a new user on the computer that has limited access like changing the DNS on the PC.

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