Is Call Center Seat Leasing Good For Your Company?

I started out my business years ago with seat leasing but later built my own office once we got to a bigger size that made scene and now I’m currently rent seat off a friends company called Pynk Global cost is around 150 dollars a seat but don’t include dialer and telco. Which is a good deal.

Seat leasing is by far the cheapest way to run a company in the Philippines but then you have some draw back because you are in a shared environment which can be a real pain because you are going to have five or more companies in one room all running there companies how they want to. With seat leasing you gotta remember that its not your office so it’s really hard to have any say if one of the other companies is doing some thing that could be affecting you or then reporting it to the floor manager or owner to help solve the problem but most times some one will talk to the other company that you are having the problem with but most times they will stop doing what ever you don’t like or unprofessional for 2 or 3 days and then it will start all over again so really at the end of the day you are going to just have to live with it.

Next you gotta allot of people in one room so it can get loud depending on how the office it set up also can get hot if company don’t have the correct amount if aircons set up. Also you have no control bandwith some one else from one of the other companies could be downloading allot of shit like I’m doing right now and it would be very hard to figure it would which most times would cause you choppy lines and slow internet, if your phones are shit then your shit.

One big problem that is very hard to solve in your own company is getting your agent to speak English only not this flipper bull shit but now not only do you have to worry about your company you have to worry about every one else to in the office. Most soft phones have back ground noise blocking but it don’t work that well and if you have some one behind one of your agents talking flipper chances are that the customer is going to hear them and bammmmm!!! your kicked in the balls the customer is going to know that it is an over sea’s call center which is not going to make the call any easier or if your agent is trying to close a deal say good bye to it.

With seat leasing also I would suggest your getting your own computers and headset and request to the company that you are seat leasing with that they are not used make sure its in the contact that they are not allowed to use your PCs also make sure you lock them up tight so no one can get into them.

Also make sure that you have your own router or firewall so you can have your agents all connect to your own net work, so you can manage it also make sure this is in the contract.

Get your own voip if you can APN and Pynk are good.

Getting allot of your own stuff slowly over the first couple of months is going to make it easier on you because bye the time you move into your own office you will have a couple of the basic needs when setting up a call center.

I think its a good idea to seat out seat leasing problem that your project or campaign is working then set up your own office and company. I don’t think I would seat lease for over three months, that should be well enough time to see if your going to make it.

Or if your loaded set up your own office.