Inbound Call Center

When you are running a call center you want inbound work not outbound if you can get inbound work but most small call centers will never get the chance to run any inbound call center work because it is very had to find but some will get lucky. If you get luck and get an inbound account hold on to that shit as long as you can because they don’t come along often. Outbound call center work is all over the place but most times it’s shit, some thing like Direct TV, stay away from that. Inbound call center work is what the Philippines call center is the best at, the Philippines was made for customer services, it don’t get better in an other country. If you are looking to outsource your customer service you are an idiot if you don’t pick the Philippines. As far as outbound call centers it’s ok as long as you are paid hourly or paid in advance for your sales if commission based but if not it’s not worth your time. With inbound call center work make sure that you have PBX that is bullet proof or some type of system that is Ayava, it has to work well or you are going to shoot your self in the foot. Training the agents is not going to be that hard because the culture is already customer service oriented but you will need to make sure that they know they product that they are services to the T if not you will shoot your self in the foot again. If you get anything that is inbound work hold it like it’s your god dam baby and make sure you give that baby all your love.