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Hosted Dialer Magnalogix

By admin On July 6, 2009 Under Hosted Dialer

I had some issues a couple of months ago with a company named Magnalogix which is a hosted dialer company based out of Nevada in the states. We used there services for about 4 hours and did not get the best start but I will give it to Raymond that it does take about a day to get all the bugs worked out but what made me most up set is that when I asked for a refund I only got refunded 150 dollar but it should have been 600 dollars but now after talking to the owner Raymond about the problems that we had and the refund issue I think that we where able to work everything out. Magnalogix  is going to give me a test account for a week to run there dialer again and at the end of the week, I will review it once again.

One things that I for got, all dialer have bugs and some times break but for the most part they work but when you working with a dialer that was just install is another story, you are going to have bugs to work out but when you are working on a dialer that has in operation for a while, you should not really run into any problems.

It will be good to see what happens with Magnalogix when we test.

One of the biggest issues with predictive dialer and hosted dialer is the support because they break and some one needs to be there to fix it when problems happen. Any one offering these services like hosted dialer make sure your support is solid.

Must of your Vicidial consultants are lazy and not there when you need then and is allot of the reasons that people are going to the hosted solution, the only one that I have worked with and is reliable is my friend lito all the others allot of bad stories of dialer not working.

I will say that I have allot of respect for Raymond the owner of the company contacting my to find out why I was not happy with there services when I used them, if it was not for him this would have never gotten worked out.

Thank you Raymond

I will update everyone once I get there hosted dialer tested, Raymond said they have over 500 clients using the dialer, maybe I spoke to soon but we will see.

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