Cheap Call Center Outsourcing

I getting a couple of leads a month from all of my websites but most of them are commission type jobs or a very low hourly job sorry pretty much put them right in the trash but then I would thinking what would be the cheapest way to hot source. I’m shooting my self in the foot because this is a good way in saving or 75% of outsourcing cost but it is a little risky and might take you some time and money to get it correct.

Now couple things you have to under stand about setting up a call center in the Philippines running it and maintaining it. Every one things that it is dirt cheap here and its not when you are running a call center or operating a business cost are a little bit less in some areas and allot more in other, take internet here for a 2MB for $1,00 dollars a month which is a must have if you are operating a call center. Setting up a corporation here cost around $1,500 to get all your bs paper done for you and then setting up your office is about $700 to $1000 dollars a station but that is not including a predictive dialer, Predictive dialer can run from free all the way up to $400 dollars a person. Now you got to renew all the company shit every year which is going to cost another $500 plus dollars or more and then if you are leaving here you are going to have to get a so type of visa which most of them run about $1000 dollar or so and are a pain in the because its at the other side of town and getting there takes about and hour and you got to go there like 4 times to do a much of interview that are all a joke.

You got a couple of call centers here in the Philippines that will let you operate seat leasing office and allot of them don’t care if you have a company here or not so that gets rid of setting up an corporation here. Next with seat leasing the cost is very low some thing like 200 dollars a seat but most times you have some plus pluses in there like voip or a predictive dialer Or you can go for a work at home type set up but not suggested unless you are doing some type of back where there is no incoming or out going calls. Now you have to find a call center agents, there are allot of place to post adds for free like Sulit or you can go paid Jobstreet your going to get allot of bull shit on sulit so it will take some time to find some good applicants but Jobstreet will be allot easier but cost around $150 dollars.

Here is one of the problems you are going to run into if you are not here in the Philippines to get the office set up. You will not have any one on site to manage the place and you are going to get allot of cases where you talk to an agent and they don’t show or they agents are messing around. Couple of things I would suggest when you are getting started, ask the person managing your office to set you up on your own net work for you to manage so it don’t affact you or them so pretty much you want to have your own router if they dont have one tell them you will pay them to buy one cost is like $50 dollars, the reason we want our own next work is because you are going to want to set up open DNS this is a free fire wall program that is very easy to use and set up. Next you want to have a fresh installed Window XP I suggest but don’t matter what windows you use. Next you are going to want to install Team Viewer This is a free remote desktop program that will allow you to get access to our agents pc to install software of if you need to show them some thing on your computer, software works great. Now how do you pay your agents, best is Western Union payments should only be on the 15th and 30th cost of an agent is $350 dollars which is good because they are not going to be paying any taxes and its some thing that you must explain to them so they under stand that it’s an under the table type job. If you are only starting with one agent above will work but if you are starting with a couple of agents you are going to want to hire some one to work and manage them because it gets a little tricky the more people that you have working for you.

Every thing I have said you can do cheap as hell, pretty much around $600 dollars a month around $3.75 an hour which is a price you can’t get any where.

Ok now here are they problems with doing them. Agents are going to be harder to find and hire because you are not here in the Philippines plus they will be working out of a seat lease office which is some but strange. Next you might get some agents come in and work and then you will never here for them again or the will get there pay and there gone. Depending on the Phone system you are using its hard to track the agents time again to see what they are doing. If you are doing some thing long distance like in the Philippines you are going to have to be really hands on to back sure the agent is doing the job that you want them to.