Home Call Center Outsourcing
I have talked allot of bad things how outsourcing your call center work to some one in the Philippines but I might have been wrong!
I have never done this before but I think that it might work provided you follow my steps.
1. You need two internet connections Globe and PLDT.
2. Load balancing router for your two internet connections, in case one has a problem you have a back up. Each connection is going to cost you $20 dollars a month. This is something that you are going to have to search for to find should not be hard to find.
3. Hosted predictive dialer this is a company that will provide the dialer, CRM, reporting and many other things. Best of all that the agent can work from home and you can look at what type of calls they are doing.
4.Mega Meeting, This is a great system that you will be able to see the agent working and talk to them Via chat. You will need to have the agent with a web cam for this to work right but in the Philippines a web cam cost about $20 dollars, just make sure the web cam don’t need any drivers.
That’s pretty much it but that problem is that the agent is going to be working at home, so there is no one to manage them which is one of the biggest problems but if you think that you can trust them then you are ok.
Also you are going to have to get them a computer that will fit your needs and will work with all the above!
When you are home call center outsourcing there is no tech, no management and American management.
Best is to start with a outsourcing company first and then move on to Home call center outsourcing.
Also remember that you are working with a person no a company, this is very different!
Home Based Call Center Agents
I have thought about doing this for a long time but never ended up doing any thing because there was to much of a rick.
Two major things was
Internet - Most internet connections here for residential are not that good. Us less you have Sky cable.
trust worthy employee’s - hard enough making sure people are doing there jobs when they are here but image if they were are the house where no one can see them.
