Philippines Call Center? Who Can You Trust?

I have heard so many story’s about people setting up call centers because its one of the biggest things here in the Philippines and most business men think that they can do it and they probable can but they mix them self’s up with the wrong partners or consultants.

There is money in call center outsourcing but you have to make sure that you are working with the right person and have the right technology which at times in very hard if you don’t know what you are doing. Try to find the right partner is something that I can help you with because reading people here some times can be very difficult, best if to do back ground check and ask around to see if you can hear any bad or good things about that person before you get married.

Best if you can do it on your own with no partners if you need help on setting up the call center then follow the guide that I have written and it will get you started or pay a professional company to come in and set it up but remember that its going to cost you an arm and a leg.   We have always operated on a very low set up cost because we set up everything which will save you allot of money, if you are a penny pincher.

Getting call center clients is going to be the hardest thing to do and that is why you need to set up a website and start to learn SEO or pay some one to do it for you, if you have cash and want to be number one on google then Pay per click is the way to go, its going to cost you any where from 10 to 100 dollars a day but it will get you up there and start to get you clients calling you looking for outsourcing. Also blog or pay some one to blog for you.

Don’t set your prices to low or buy shitty equipment at the end it will bit you in the ass, I have done it before it don’t work and like they say you get what you pay for! Try to price your call center outsourcing around 1,200 dollars per agent per month so you have some more for your customer to haggle because they will anything under a 1,000 dollars per month is not enough for your call center to operate correctly unless you are operating out of your house or something which I think is not the best way to do it at this point.

If  you are starting and on a budget starting out of your house might be a way to start if you have a good size house and your compound will let you but from what I know most will not let you in Manila but if you are in the provance you might be able to get away with it but the problem that you are going to have is your internet and power so invest in a load balancing router and get to to good internet connection. Also get a generator something that cost maybe 400 dollars just to be safe in case the power goes out.

Best option is to seat lease in a call center that already has everything set up but its going to cost you a little bit more but much more professional.

Another way in finding client is social networking site which everyone is all ready on but you can start adding friends and plugging about your services that you are offering and link back to your web site, I don’t do this that much but I know allot of call centers that are doing it now. Places like facebook, Twitter and myspace.