Call Center Agents | Back pay | 13 Month pay?

That’s a good news for those retirees, that they can get their 13 month pay.

I have a friend who work in E-Telecare in Libis. She resigned last June, 2009. Until now, the company has not given her final pay and back pay yet (she resigned a day after the salary so her last pay was placed on hold). We called the company several times and we’ve also requested to reush it because it has been already 9 months and all they can say is that it has been submitted last Feb. 2, 2010.

Maybe they have a rule in there contract or handbook, do you have a copy of them? How much was her back pay?

im a call center agent.my basic is 12k a month.i started last march 8 and i resigned effective on the 8th of september. 6 months exactly. what will be included in my backpay? how much will i get?

What would you like to know?

is there a difference between backpay and last pay? what does last pay include?

Off the top of my head its the same that would be your 13month pay, sss, ect so sounds like your last pay.

hi!! just wanna ask how much i can get when i resigned in my co. my salary is 14k, i started last feb 28 2008 an im planning to resign on dec 15 effective on jan 2011…. tnx in advance

Sorry really dont know.

Hi there.My fiance got terminated last Dec.29. He got his last salary dec. 21.he process his clearance to be able to get his back pay. Just wanna know if how much will he get in his back pay.thanks

It really depends on the company but I thought you get everything with your last pay that would be included. Maybe a month if any thing.

with the kind permission of the admin:

@Patty: there is a difference between back pay and last pay, back pay refers to the pay an employee gets whenever he is illegally terminated.It is awarded whenever there is a finding by the NLRC that the employee is illegally dismissed… perforce, a complaint has to be filed if your fiance is contesting the validity of his dismissal… last pay is the pay you get whenever you resign vluntarily from the company…. usually it consists of last pay(15 days) ,tax refund, 13th month pay…

Thanks Henry

Is there a law that gives companies a time frame as to how long it should take for the former employee to receive their back pay?

I’m being made to wait for 3 months.

From what I know its in the employee contact, so I would double check your contract if you still have it.

Hi jsut want to ask, if you got terminated because you did not render 30 days upon submission of the resignation letter, will you still get your backpay?

thanks

Hello Kate, I think so but again you might want to check your contract with them. It might say that.

hi. i just want to know how to compute the back-pay? thanks…..

Just like it says above

My friend was employed in a call center company that has a monthly contract; meaning, each month, her contract is renewed depending on her performance. If she did not perform according to the metrics set by the company, then there is no renewal of contract to be expected. She had been with this company since march 26, 2011. Early this month, her account closed and she was re-profiled to a different account. She underwent training for at least 2 weeks and at the end of her training, she was advised that the company will not certify her for that specific account despite her impressive performance because as per her company, “it’s a matter of choice that we will not certify you.” Because of this, she was advised that there will be no renewal of contract supposed to happen on the 26th of this month (August). She met with HR on August 16, 2011 and was advised by HR that her employment status is “floating”. That is, they will “try” their best to find an account for her, before her end of contract date which is on the 26th, and until then, she can just come in to the office until the 26th of August. On the 18th of August, she was advised by HR that there is not a need to come in to the office until the 26th because they are terminating her contract. So, as per HR, 18th of August was the last day of her work, and she will only be paid until the 19th of August instead of the original date which is August 26 (End of Contract date).

Is it even legal for the company to just dismiss her without any valid reason, and for the company to not extend her pay until the end date on her contract which is 26th of August?

Please advise.

From what I under stand in a call center there are no month to month contracts for agents or if I remember correctly my lawyer said no one has gone to court about it.

You gotta under stand in the call center business accounts or campaigns come and go, only a couple last a while so one of the reasons I would think that they put her on floating. I have done this before because I liked the agents that worked for me and did not to lose them.

If she is that hurt over it she can contact labor and file a case but I would not suggest it. I would just tell her to look for another job because it will be allot easier and also if I know that she filed a labor case with another company call center related I would never hirer her.

Hope that helps.

If she likes she can put here info here and might get a job.

http://www.callcenterjobsphilippines.com

@atty henry:

Hi My name is GREG,and i am a call center agent for almost 7 1/2 months in STREAM GLOBAL SERVICES (formerly eTelecare). i started to work there last February 21,2011 and i resigned recently last October 15,2011..
will i still get my back pay?and what does that includes?

and is it the whole amount of the 13th month pay that i will receive or just a prorated amount since i just stayed there for almost 7months and a half?

i want to resign in our company..i am paying witholding tax for almost 1year and 1month..is it possible i am able to get my back pay? or 13thmonth pay even though i want to resign before december..pls do reply to my email add..or to my phoone..my # is 9282769745

hi i was tagged as AWOL though i processed my clearance submitted all that is needed to be sent back and just found out that i cannot get my back pay because i was AWOL

eventhough i am awol or terminated do i still have a right to get my back pay right?
i was tageed awol once and was also termed but i was still able to get my backpay complete with my 13th month and tax refund

i just need to know if i can make a complain to DOLE about this because this company has been so abusive of their powers as an employer.. thanks!

Hi every one,

Sorry for the late reply.

You all have to go over the contract that you signed and look at the company hand book to find the information that you are looking for. You might be able to ask the company for this if you do not have a copy they should.

Far as I know if you are AWOL you are not entitled to any thing but you need to look at your contract and see if its stated in there.

Also your back pay is your back taxes and what ever 13th month pay you got up to, like if you worked 6 months I believe that you should get half of your 13th month but again you all need to look at your contracts.

Hi there, I’m Ice. I submitted my resignation letter stating that I am resigning immediately because my mother has been sickly and I need to go home asap . I was told that I still need to render 30days despite the reason stated on my letter. Is this valid for them not to accept my letter? If that’s the case, if I request for End of Contract, will I be entitled to get my last pay? Please advise!

Hello,

Yes could be true but check your contract that you signed with them and see if that is in there. If not then point it out to them that it was not stated in the contract.