Vicidial
Vicidial as just came out with a new down load that if just like Trixbox where you can install right off a cd and you are pretty much ready to do other then some sip info.
Check it out.
Please take note that this is not vicidial now!!!
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Home Call Center Outsourcing
I have talked allot of bad things how outsourcing your call center work to some one in the Philippines but I might have been wrong!
I have never done this before but I think that it might work provided you follow my steps.
1. You need two internet connections Globe and PLDT.
2. Load balancing router for your two internet connections, in case one has a problem you have a back up. Each connection is going to cost you $20 dollars a month. This is something that you are going to have to search for to find should not be hard to find.
3. Hosted predictive dialer this is a company that will provide the dialer, CRM, reporting and many other things. Best of all that the agent can work from home and you can look at what type of calls they are doing.
4.Mega Meeting, This is a great system that you will be able to see the agent working and talk to them Via chat. You will need to have the agent with a web cam for this to work right but in the Philippines a web cam cost about $20 dollars, just make sure the web cam don’t need any drivers.
That’s pretty much it but that problem is that the agent is going to be working at home, so there is no one to manage them which is one of the biggest problems but if you think that you can trust them then you are ok.
Also you are going to have to get them a computer that will fit your needs and will work with all the above!
When you are home call center outsourcing there is no tech, no management and American management.
Best is to start with a outsourcing company first and then move on to Home call center outsourcing.
Also remember that you are working with a person no a company, this is very different!
Yahoo Ping Box
I founs this the other day while looking at other call center websites and its really cool. This is like a online chat program that you can place on your website that is connected to your yahoo YM. Best of all it’s free.
Dave Kreitzer Philippines
David might be coming to the Philippines!
http://www.myspace.com/davekreitzermusic
Setting a Philippines call center up
I have been finding allot of sites that you pay for there information like ebooks and other resources on setting up a call center and running it. The information looks good and I’m sure it would help but at first you are going to need to get clients which is going to be the hardest part when operating a call center, setting one up is very easy, if you are at home just need good internet, computer, hosted dialer and a headset. I do not suggest at home but if you are a one band then thats all you can do, if anything get to internet conections and a load balancing software, going to cost you a little bit more money but at least you will have the back up.
When you are trying to get clients here is the best way to go around doing it.
1. website, set up a word press with Host Rocket about 6 dollars a month but one of the best hosting companies I have used. Make some small like my Philippines call center website and make sure you blog about once a day about call center related stuff. I missed one important which is picking your domain, make sure you think about this and that it is call center related like www.callcenterphilippinesblog.com see the keyword in there call center Philippines? This will help you start getting traffic right way. Also buy domain for 8 years if you can.
2. Template buy this well worth it, 67 dollars and easy to set up ultimate blogging theme also he will show you about setting the website up a little.
3. Pick your keywords realted to what you are look for like Call center Philippines I would pick ten of them and place in word press.
4. Read this and follow what it says SEO check list
5. If you have the money you can do adwords but it can be costly.
There is just a quick way to get a call center website going for about 150 dollars.
If any one needs some more help shot me a email.
In order for this to work by doing it buy your self you are going to have to read allot and research.
Top Ten Largest Cities In The Philippines
This was really cool, I have always wanted to know this.
1 Quezon City - 2,679,450
2 City of Manila - 1,660,714
3 Caloocan City - 1,378,856
4 Davao City - 1,363,337
5 Cebu City - 798,809
6 Zamboanga City - 774,407
7 Antipolo City - 633,971
8 Pasig City - 617,301
9 Taguig City - 613,343
10 Valenzuela City - 568,928
Call Center Home Agent? Does It Work?
I have heard of some companies offer this service in the States which I think is a great idea if you can get the price reasonable rate but if you are going to try to do it in a Third world country then good luck.
Problem you have with countries like the Philippines is once you are out of the major cities and get into the provenances the internet and the eclectic are not the best, even at my house I would say I have good internet but it goes done a couple times a day but other days no problems.
Also it rains allot here which means power outages and floods.
If you are looking for something that is dependable, you need to be in a coperate office.
Call Center Philippines, Ortigas, Makati, Cebu, Baguio And Manila. What’s The Best To Set Up A Business.
I love Ortigas because there is allot of things to do here and everything is very close or walking distance which makes it nice but then again Makiti is about the same but allot bigger.
Pretty much when you are setting up here in the Philippines you really want to pick a location that is going to be best for your business in both operating and government friendly which is hard finding which is way office are setting up two office one to operate in and one to have as a head office to work with friendly government.
Ortigas is a great place to set up and every near the MRT and SM Mega mall and it’s not a huge city so it’s every for you to get around in and for your staff to, they don’t need to take a bus, Taxi or Trick to get to your office. Ortigas is clean, the police are not to bad and its not to expensive compared to Makiti but there are some bad sides. BIR is very hungry here, the city is grow and traffic is getting very bad but in about two years it will be allot worse so if you are driving not sure if you will like it but hey what can you do traffic is the Philippines.
Makiti is also a great place but it’s really big and the police are not very nice there but the government there is very friendly to business not sure why but I hear allot of good things about it there. It also connected to MRT but this is a big city so walking to work is out of the questions, I would like to say Makiti is like the center of Manila it’s where pretty much everything happens.
Cebu I would say is like Makiti but maybe bigger, getting allot of call centers setting up there and I think another big with just opened a office there, agents slayers are a little lower and there is not a million call centers there but soon there will be. It’s about a hour flight from Manila and then about the 30 minute taxi ride to get to the main part of the city, also its not to expensive there.
Baguio is nice because it’s cold and there are not many call centers there but there are some pretty big companies setting offices out there but I will say that there is not much to do there and I don’t think the network infuriating is that well there but not 100%
Manila to far away cost to much and dirty.
Just Because You are A Member Of CCAP Don’t Mean You Are A Good Philippines Call Center ATA Microsoft Certified
Allot of call center companies are places the CCAP logo on there website or ATA which means nothing more then they paid money to be apart of there company, any one with deep pockets can do this. When you are looking for an outsource company to work with make sure that you do your time studies on them every way that you can, just don’t pick one because they are big or because they are members of any origination, pick them because you did your research on them and there price.
Don’t start off with anything other 6 agents to start with, you have to test the waters first to see what happens and then go fro there, anything over 6 people is going to be over kill because it’s going to take time for the call center outsourcing company that you are working with to get everything working the way that you want it and its going to at least take a month before your campaign really starts working any company that tell you they are going to be able to get your team up and running in the first month is full of shit.
Allot of call centers will tell you what you want to hear so you are goign to have to give your best judgment on who is full of shit and who is real.
Don’t believe everything that you see on the call center outsourcing website, most is BS.
Microsoft Certified means nothing, all the agents that are hired here are very good with all Microsoft products.
You have to remember that any one can make a website and put anything that they want on it!
Some of these clubs do have there advantages but I don’t know if it’s worth it with the amount of money they want to become a member.
Call Center Philippines Website
When you are making your website for your call center is to look at all the other call center websites for the keywords that you are going after to get an idea of what they are doing to help you get a jump start on getting on the front page of google.
You are going to have to spend hours and hours of time to figure out what every one is doing to get on the front page of google but it will be worth it when you are next to them on the front page. Look at there site and the way that it is set up, flash or static, meta tags and title tags but most important is the content that is on the site.
From there start to build your site and copy what they are doing not the content but in the same manner.
Make sure that you connect with google and google site maps, it only takes a little bit of time and make sure you register your domain for 8 years, google says that it don’t matter but every down I have that is register of 8 years is doing better then the one that are 1 year.
Remember that content is king but it must be content that will keep your readers readin which I hope I’m doing 
Also that google is King, it’s the only search engine that matters, everything else is shit.
Contact Form for Philippines Call Center Websites
I have tried many ways to collect as much information from customers that are requesting more information on Philippines call centers and I think I finally got it.
Simple is safe!
I see so many call center websites out there asking for to much information other then just name, number, email and a short discription about there campaign. When you are feeling some thing out on the internet you want some thing that is short as possblie right? The longer it is you are going to get up set and go to the next one that is shorter to make it easier on you hahahaha. So if you own a call center and have a website in the Philippines then make sure that your contact form is short and to the point, you will get allot more leads.
